Return & Refund Policy
Last Updated: July 11, 2026
Thank you for shopping with Hawthrone Wear. We want you to have a clear understanding of our return, exchange, and refund process before making a purchase. Please read this policy carefully, as it explains the conditions that apply to returns and refunds for orders placed through our website.
For information about shipping times and delivery procedures, please review our Shipping Policy.
30-Day Return Period
We accept return requests within 30 calendar days from the date your order is delivered. Return requests submitted after the 30-day period may not qualify for a return or refund.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request is submitted within 30 days after delivery.
- The item has not been worn, washed, altered, or damaged after delivery.
- All original tags remain attached to the product.
- The item is returned in its original packaging whenever possible.
- A valid order number or proof of purchase is provided.
If a returned item does not meet these requirements, the return request may not be approved.
Items Not Eligible for Return
The following items are generally not eligible for return:
- Products returned after the 30-day return period.
- Items that have been used, washed, altered, or damaged.
- Products missing original tags or packaging.
- Gift cards.
- Items identified as Final Sale, where applicable.
How to Request a Return
Before returning any item, please contact our customer support team with your order number and the reason for your return request. Once your request has been reviewed, you will receive instructions for completing the return process.
You can contact our team through our Contact Us page.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is approved because the incorrect item was received or another issue has been confirmed by Hawthrone Wear.
Original shipping charges, where applicable, are generally not refundable.
Return Shipping Label
After your return request has been approved, return instructions will be provided. If a return shipping label is issued, please use the provided label when returning your package. If a return label is not provided, customers are responsible for arranging return shipping using a carrier of their choice.
Restocking Fee
Hawthrone Wear does not charge a restocking fee for approved returns.
Customer Responsibilities
- Package returned items carefully to help prevent damage during transit.
- Include accurate return information with your shipment.
- Keep any available shipping receipt or tracking number until the return process has been completed.
- Follow all return instructions provided by our customer support team.
Exchange Policy
If you would like to exchange an eligible item for another available size or product, you may request an exchange within the same 30-day return period.
All exchange requests are subject to product availability when the returned item has been received and inspected.
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Inspection of Returned Items
Once your returned item is received, it will be inspected to verify that it meets the return eligibility requirements described in this policy. After the inspection is completed, you will receive an email regarding the status of your return request.
Refund Approval
If your return is approved, your refund will be issued to the original payment method used to place the order whenever possible.
For information about the payment methods accepted on our website, please review our Payment Policy.
Refund Processing Time
Approved refunds are generally processed within 7 business days after the returned item has been received and approved.
Depending on your payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.
Late or Delayed Refunds
If your refund has not appeared after the expected processing period, we recommend checking with your payment provider first. If you still need assistance, please contact our support team through our Contact Us page.
Damaged or Incorrect Items
If you receive an item that appears to be damaged during delivery or does not match your order, please contact us as soon as reasonably possible. Our team will review the information you provide and assist you with the available next steps.
Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with a revised Last Updated date.
Your use of our website is also subject to our Terms of Service.
Information about how we collect and use personal information is available in our Privacy Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please feel free to contact us.
Business Name: Hawthrone Wear
Support: 24/7
Live Chat: Available 24/7
Business Hours: 9:00 AM – 4:00 PM (GMT-7)
Monday – Friday
Email Response Time: Within 24 Hours
Business Number: +1 (442) 123-1234
Business Email: support@hawthronewear.com
Business Address: 14443 Hillsborough Dr, Victorville California 92392, United States